Skip to main content
Image
Condition
FH 6.12: Manufactured Solid-Surface Countertop (Integrated Basin) Cracks At The Drain
Article Type
Freehold
Article Number
6.12
Warranty Year(s)
One Year
Performance

Manufactured solid-surface countertops shall be installed to prevent stress cracking and in accordance with the manufacturer’s specifications.

Warranty

One-Year - Work and Materials. · Damage resulting from improper maintenance or additions, deletions or alterations made by the homeowner is excluded from the statutory warranty.

Action

Manufactured solid-surface countertops not meeting the acceptable performance shall be repaired.

Condition
FH 9.11: Paint is Splattered on Surface not intended to be painted
Article Type
Freehold
Article Number
9.11
Warranty Year(s)
One Year
Performance

Interior surfaces not intended to be painted shall not have paint splatters when viewed under normal lighting conditions from a normal viewing position.

Warranty

One-Year - Work and Materials

Action

Surfaces not meeting acceptable condition shall be repaired.

Condition
FH 11.6: Laminate Countertop (Including Seams, Joints or Edges) has Swelled
Article Type
Freehold
Article Number
11.6
Warranty Year(s)
One Year
Performance
Laminated countertops shall not have localized bumps or swells at the time of the PDI.
Warranty
One-Year - Work and Materials. · Damage resulting from improper maintenance is excluded from the statutory warranty.
Action
Countertops not meeting the acceptable condition shall be repaired.
Condition
FH 11.7: Laminated Countertop is Delaminated
Article Type
Freehold
Article Number
11.7
Warranty Year(s)
One Year
Performance
The surface of laminated countertops shall not delaminate.
Warranty
One-Year - Work and Materials. · Damage resulting from normal wear and tear and improper maintenance is excluded from the statutory warranty.
Action
Countertops not meeting the acceptable condition shall be repaired.
Condition
FH 11.8: Cracks in Countertop Surfaces
Article Type
Freehold
Article Number
11.8
Warranty Year(s)
One Year
Performance
Countertop surfaces exposed to view shall be free from cracks at the time of the PDI. Joints and naturally occurring fissures in natural material are not considered to be cracks.
Warranty
One-Year - Work and Materials. · Damage resulting from normal wear and tear is excluded from the statutory warranty.
Action
Countertops not meeting the acceptable condition shall be repaired.
Condition
FH 11.9: Scratches/Chips on Countertops
Article Type
Freehold
Article Number
11.9
Warranty Year(s)
One Year
Performance
Countertop surfaces exposed to view shall be free from visible damage at the time of the PDI.
Warranty
One-Year - Work and Materials. · Damage resulting from normal wear and tear is excluded from the statutory warranty.
Action
Visible damage shall be repaired.
Condition
FH 11.10: Seams (Joints) in Stone Countertops are too Wide Open
Article Type
Freehold
Article Number
11.10
Warranty Year(s)
One Year
Performance
Joints in stone countertops shall be filled and sealed to provide a continuous finished surface. Loose or missing filler is unacceptable.
Warranty
One-Year - Work and Materials. · Cracks resulting from normal shrinkage of materials caused by drying after construction are excluded from the statutory warranty.
Action
Countertops not meeting the acceptable condition shall be repaired.
Condition
FH 11.11: Surface Pits, Fissures or Veins in Natural Stone Countertops
Article Type
Freehold
Article Number
11.11
Performance
Surface pits, fissures or veins in stone countertops are typical characteristics of quarried materials and are acceptable.
Warranty
None
Action
None
Condition
FH 11.12: Staining Of Natural Stone Products
Article Type
Freehold
Article Number
11.12
Performance
Natural quarried stone products are subject to staining, even when sealed.
Warranty
None.
Action
None.
Condition
FH 12.35: Variation in Colour in Natural Stone Tile Installations (Granite, Marble, Travertine, Slate and Limestone)
Article Type
Freehold
Article Number
12.35
Performance

Colour variation is acceptable in natural stone tiles.

Warranty

None

Action

None

Remarks

Identify any damaged countertops during the PDI and record any damage on the PDI Form, to avoid any dispute about whether the damage was caused by the builder. Manufactured solid-surface countertops can be brittle and damaged by impact. Over-tightening of drains or fasteners may cause stress cracks. Care should be taken when cleaning or servicing to prevent cracking or chipping. See Also: 11.9 SCRATCHES/CHIPS ON COUNTERTOPS

Remarks

None

Remarks
Damaged countertops not identified on the PDI Form may be excluded from the statutory warranty, unless the homeowner is able to establish that the damage was caused by the builder. Countertops are susceptible to damage from standing water. Care must be taken to ensure that countertops are kept free of standing water at joints and openings at sinks and faucets. See Also: 11.7 LAMINATED COUNTERTOP IS DELAMINATED 11.8 CRACKS IN COUNTERTOP SURFACES
Remarks
Delamination can be caused by excessive heat from appliances and cooking equipment. See Also: 11.6 LAMINATED COUNTERTOP (INCLUDING SEAMS, JOINTS OR EDGES) HAS SWELLED 11.8 CRACKS IN COUNTERTOP SURFACES
Remarks
Damaged countertops not identified on the PDI Form may be excluded from the statutory warranty, unless the homeowner is able to establish that the damage was caused by the builder. Solid-surface countertops can be brittle and damaged by impact. Care should be taken when cleaning or servicing to prevent cracking or chipping. Sitting or dropping heavy objects on the countertop can create excessive loads that can cause cracking. 11.6 LAMINATED COUNTERTOP (INCLUDING SEAMS, JOINTS OR EDGES) HAS SWELLED 11.7 LAMINATED COUNTERTOP IS DELAMINATED 11.10 SEAMS (JOINTS) IN STONE COUNTETOPS ARE TOO WIDE OR OPEN 11.11 SURFACE PITS, FISSURES OR VEINS IN NATURAL STONE COUNTERTOPS
Remarks
Damaged countertops not identified on the PDI Form may be excluded from the statutory warranty, unless the homeowner is able to establish that the damage was caused by the builder. Maintain countertop surfaces in accordance with the manufacturer’s instructions.
Remarks
Joints in stone countertops can be factory made (pre-assembled) or loose joints (site-assembled). Both types of joints can be found in single installations and may be necessary due to access or transportation restrictions, countertop layout, weight and slab size limitations. Seams are a common occurrence in the manufacturing process. Manufacturers try to incorporate seams in locations suitable to the cabinetry layout or based on best use of the natural material determined by the installer. Loose joints can be filled with epoxy or other suitable material in a matching colour to the stone. The visibility of joints will depend on the stone’s granularity, colour and pattern, as well as the lighting conditions in the room. Stone countertops are sealed at the time of installation and require regular re-applications as part of home maintenance. Sealers are applied to prevent deep stains within the stone, which are difficult and sometimes impossible to remove, but do not necessarily protect the countertop from surface stains. Stones are porous materials; therefore, any spilled substances require immediate attention. See Also: 11.8 CRACKS IN COUNTERTOP SURFACES 11.11 SURFACE PITS, FISSURES OR VEINS IN NATURAL STONE COUNTERTOPS
Remarks
Quarried stone is a product of nature and is not subject to the rules of consistency that apply to manufactured materials. Pits and fissures as well as variations in tonal qualities, veining and shading are all natural characteristics and generally desirable.NotesThis Article, as revised, applies to all conciliations after January 1, 2019.See Also:11.8 CRACKS IN COUNTERTOP SURFACES11.10 SEAMS (JOINTS) IN STONE COUNTETOPS ARE TOO WIDE OR OPEN11.12 STAINING OF NATURAL STONE PRODUCTS
Remarks
Quarried stone products, including but not limited to countertops, shower walls, shower seats, backsplashes etc. are products of nature. Stones are porous materials; therefore, any spilled substances, including water, requires immediate attention. Not all stone products are sealed at the time of installation and if unsealed will require application. Regular reapplication of sealant is a part of homeowner maintenance.Sealers that are applied when installed may prevent some stains. However, even sealed products are susceptible to staining if proper care is not taken.Stains on stone products like countertops, shower walls, shower seats, etc. not identified on the PDI Form will be excluded from the statutory warranty, unless the homeowner is able to establish that the damage was caused by the builder.NotesThis Article applies to all conciliations after January 1, 2019.See also:11.8 CRACKS IN COUNTERTOP SURFACES11.10 SEAMS (JOINTS) IN STONE COUNTETOPS ARE TOO WIDE OR OPEN11.11 SURFACE PITS, FISSURES OR VEINS IN NATURAL STONE COUNTERTOPS
Remarks

Natural stone is a product of nature and is not subject to the rules of consistency that apply to manufactured materials. Natural stone tiles are subject to variations in tonal qualities, veining and shading.

Need assistance from Tarion?

If you have questions about your home or the warranty, please Contact Us

Back